TERMS AND CONDITIONS:
We accept Visa, Mastercard, Discover, and American Express for payment in our store located at 146 Banks Avenue, Lafayette, LA. We can, at your request, send an invoice by email which is payable online with a credit or debit card.
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Our online store uses Square for processing payment for online orders.
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Generally, we will process, prepare, and -at your request- ship your order within 5 business days of your payment.
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You will receive email communication from us regarding the status of your order (order received, order shipped).
If your order requires engraving, please send engraving information to us when you place the order.
If there are any errors in your submission, you must contact us within 24 hours to correct those errors. Otherwise, you will be charged an appropriate fee for any corrections we are requested to make on your behalf.
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In order to maintain the integrity of our business, we reserve our right to decline to create a product or engrave onto a product any words or images that we deem inappropriate.
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See our privacy policy and return policy for more information.
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RETURN POLICY:
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Any item that has been permanently engraved/personalized can not be returned. However, we will gladly correct any spelling/text error for which we are responsible on a product that we have sold to and engraved for our customer. If the customer is responsible for a spelling/text error, we will correct the error and charge the customer only for the replacement cost of the component(s) required to correct the error, e.g. metal plate, plastic plate, acrylic, etc.
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Items bearing no engraving/personalization may be returned within 7 business days of the customer receiving the merchandise and are subject to a 25% restocking fee. The customer must contact us for a return authorization prior to returning any merchandise to us. The customer is responsible for any return shipping fees.
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Should you have any other questions or concerns about an order, please contact us.
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PRIVACY NOTICE:
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This privacy notice discloses the privacy practices for bayoulandtrophies.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
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What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
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What choices are available to you regarding the use of your data.
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The security procedures in place to protect the misuse of your information.
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How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
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We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone. We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to process a payment to us, to ship an order to you. We request information from you when you place an order from our online store. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes beyond filling your order. Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.
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Your Access to and Control Over Information
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You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
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See what data we have about you, if any.
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Change/correct any data we have about you.
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Have us delete any data we have about you.
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Express any concern you have about our use of your data.
Security
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We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline. Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
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If you have any questions about this privacy policy, you should contact us immediately via the telephone number or email listed on our website.